Warranty Repair Information
Warranty Brands Serviced
We provide authorized warranty repair services for the following brands:
- Allen & Heath
- Fostex
- Kurzweil Pro
- Randall
- Eden
- Marshall
- Soundcraft
- JBL
- Crown
- DBX
- QSC
Warranty Requirements
All manufacturers require a purchase receipt from an authorized dealer in order to provide warranty service. The receipt must indicate the name of the authorized dealer the gear was purchased from and the date of purchase.
All manufacturers will only cover repairs under warranty that are the result of a manufacturer defect.
The diagnostic evaluation performed includes the technician ascertaining whether the problem is the result of a manufacturers defect or caused by an act of nature (e.g. power surge, lightening strike, water etc.) or customer misuse/abuse. See coverage section for more info.
We only work with manufacturer warranties and do not manage extended warranties or additional coverage policies purchased from outside vendors or dealers.
Coverage
Please be aware if the technician completes a diagnostic evaluation on your gear and no problem is found/it is working as designed or is not the result of a manufacturer defect neither the evaluation nor repair will be covered by the manufacturer. You will be responsible for those costs. This occurs more often than you would think therefore it is very important that you perform testing on your gear to ensure you have isolated the problem to that specific piece of gear before you bring it in for repair. Read the owners manual, research the issue online, verify cabling is good and so on. We do understand the frustration you feel when this occurs. We will contact you prior to performing any repair with the evaluation results and an estimate on the repair.
Shipping
The customer is responsible for any costs associated with shipping gear to our service center for warranty repair including all packaging materials. If the repair is covered under warranty the manufacturer will pay for return shipping back to you. If you have the original packaging the gear came in that is usually perfect for return shipping. If it is no longer available, it is critical that you ship it in a box that is sturdy (double corrugated is strongly recommended) and large enough to fit the gear and still have several inches all around the gear for protective packaging like bubble wrap. Be especially mindful to wrap rack ears well to prevent damage to them and the box during shipping. The gear should have enough protective packaging around it that it does not move in the box. We are not responsible for damage incurred during shipping nor will repairs for the damage be covered under warranty.
If you physically bring gear to our service center for warranty repair but want it shipped back to you when complete you must provide the appropriate shipping materials as described above.
Non Warranty Repair Information
Brands Serviced
We repair most brands of professional audio gear including but not limited to the following:
- All brands documented in Warranty section
- Neve
- ATR
- Mackie
- Ampeg
- Peavey
- API - only vintage models (pre 1990)
- Universal Audio - only vintage models (pre 1990)
- Midas - pre 2008 only
- Yamaha
- Neumann
- Korg
- Vox
- KV2
- Fender
- Tascam/Teac (Professional units only - No consumer products or units with CDs or cassettes)
If you don't see a brand listed just give us a call and ask.
Shipping
When shipping gear to us for repair the original packaging the gear came in, if it was shipped to you, is usually perfect for subsequent shipping. If it is no longer available, it is critical that you ship in a box that is sturdy (double corrugated is strongly recommended) and large enough to fit the gear and still have several inches all around the gear for protective packaging like bubble wrap. Be especially mindful to wrap rack ears well to prevent damage to them and the box during shipping. The gear should have enough protective packaging around it that it does not move in the box when shaken.
Include in the box your contact information including name, telephone number, email and both physical address and return shipping address. Also include a detailed description of the symptoms of the problem(s) you are experiencing.
Repair Warranty & Testing Requirement
All repairs have a warranty of 30 days from completion of the repair. Technicians test all equipment upon completion of repair. It is the responsibility of the customer to check and or use the equipment as soon as possible either in the shop prior to leaving or as soon as possible after leaving.
- If same problem exists within 30 days of repair contact us immediately to make arrangements to bring back for additional repair.
- Customers not checking and or using equipment within 30 days of repair completion & then after 30 days reporting the same problem will be charged for new repair per normal labor rates and parts cost.